Privacy Policy

Solace Therapy is committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Effective Date: 29/06/2024

This Privacy Policy ("Privacy Policy") outlines how Solace Therapy protects your privacy when you use our website, referred to as "the Product," located at Solace Therapy Website. The Product is owned and operated by Chelsea Luxford.

1. Personal Information

"Personal Information" refers to any information that identifies you or can be used to identify you. This includes, but is not limited to, your name, contact details, date of birth, and any other information voluntarily provided during your interaction with the Product.

2. Collection and Use of Personal Information

Collection: We collect Personal Information in various ways, including when you register for our services, contact us via telephone or email, and visit our website.

Purpose: We collect your Personal Information for the primary purpose of providing psychotherapy services, managing appointments, and communicating with you. This may also include marketing communications related to our services. We may also use your information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.

3. Sensitive Information

We do not typically collect sensitive information (as defined by the Privacy Act), unless it is volunteered by you for the purpose of providing tailored therapeutic services. Such information will be used strictly for the intended purpose or with your explicit consent.

4. Disclosure of Personal Information

Your Personal Information may be disclosed:

• To third-party service providers such as Power Diary for appointment scheduling and management, Stripe for invoicing, Square for scheduling, and Notion for storing client notes, tracking progress, and recording handouts and worksheets, ensuring they adhere to privacy standards.

• Where required or authorised by law.

5. Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage and access controls.

6. Access to and Correction of Personal Information

You may request access to the Personal Information we hold about you, and request corrections if necessary, subject to certain exceptions. We will not charge you for making these requests but may charge an administrative fee for providing access in accordance with our obligations.

7. Policy Updates

This Privacy Policy may change from time to time, and the latest version will be available on our website. By continuing to use the Product, you agree to the updated Privacy Policy.

8. Contact Us

If you have any queries or concerns about our Privacy Policy or data handling practices, please contact us:

Chelsea Luxford
Psychotherapist & Solace Therapy Director
0409 376 766
solacetherapy1@gmail.com